I was told that the characters can be recovered from the wow gold database.
I accidentally clicked a link posted by a scammer on the Moon Guard forums that ended up keylogging my computer and my WoW gold account was hacked, all characters deleted and then replaced by level one wow gold farmers spread across the servers. Blizzard permanently banned the account shortly after.After the first shock I decided to open a ticket but unfortunately I didnt get an answer even after 4 hours of waiting. I'm kinda desperate. I was able to contact Blizzard administration, remove the keylogger, convince them of my innocence and recover my account, I understand I cannot retrieve any wow gold or items I may have lost but I was told that the characters can be recovered from the wow gold database, excited i followed the way of a elite player in my guild. here i'd like to show this to people who have the same experience like me.The first step for you to take is to contact the Game Master Department by submitting an in-game petition. To do this, please select the red question mark which can be found on the bottom right of your screen, next to your bags. With any restoration request, you should go by the rule that too much information is better than too little. For items, ensure that you include the name of the items, how it was lost, and the date and time that the incident occurred. Similarly with a character restore, include the name, class, level, race and realm of the character.At times it may be necessary for the wow gold Masters to escalate your in-game ticket to a member of their Specialist team. Unfortunately due to the complex investigation involved for most of these escalated tickets, these may take some time to be resolved. As each issue is dealt with in the order received, this will affect the length of time to restore your items; on some occasions this means it may take well over a week to be addressed. The one thing to remember when you have been notified that your ticket has been escalated, is that it must remain open and unedited. If you close your ticket, or replace it with a new one before the investigations concluded, your issue will be removed from the specialist queue.